Shipping policy

Shipping Policy

Last updated: April 8, 2026

🎉 Grand Opening — Free Shipping on Every US Order!

We're celebrating our launch with free standard shipping on all orders — no minimum required. This is a limited-time offer, so enjoy it while it lasts!

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays). You'll receive a shipping confirmation email with a tracking number once your order has shipped. We're a small team that ships as fast as possible — sometimes even same day!

Delivery Time

All orders ship via USPS from our warehouse in Southern California. Standard delivery typically arrives within 3–5 business days after shipment.

Please note that USPS may take up to 72 hours after pickup to update tracking information. If your tracking hasn't moved, don't worry — it's likely in transit.

Shipping Restrictions

We currently ship within the United States only. We're working on bringing TISTELLA to more countries — stay tuned!

Order Changes & Cancellations

Need to update your shipping address or modify your order? Email us at hello@tistella.com as soon as possible. If your order hasn't been processed or shipped, we'll do everything we can to make the change. Once an order is in transit, we cannot modify or cancel it.

Please double-check your shipping address before placing your order. We are not responsible for additional shipping charges if an incorrect address is entered at checkout. Orders returned to us due to an incorrect or undeliverable address will be reshipped at the customer's expense.

Lost or Delayed Packages

If your tracking shows "delivered" but you haven't received your package, please wait an additional 24 hours — packages are sometimes marked as delivered before they actually arrive. If it still hasn't shown up, contact us at hello@tistella.com and we'll help you sort it out.

We are not responsible for packages lost or stolen after delivery confirmation, but we will do everything we can to assist you. If applicable, please file a claim with the shipping carrier and share the claim number with us so we can help follow up.