Privacy policy

Privacy Policy

Last updated: April 8, 2026

This Privacy Policy describes how TISTELLA ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit tistella.com (the "Site") or make a purchase from us. By using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect two types of information:

Device Information — When you visit our Site, we automatically collect certain technical information, including your IP address, browser type and version, operating system, time zone setting, cookie data, and information about how you interact with our Site such as pages viewed, products browsed, referring URLs, and search terms that directed you to our Site. This information is collected using cookies, log files, and similar technologies.

Order Information — When you make a purchase or attempt to make a purchase, we collect information you provide at checkout, including your first and last name, email address, billing and shipping address, phone number (if provided), and payment information. Payment card details are processed securely by our payment processor and are never stored on our servers.

When we refer to "Personal Information" throughout this policy, we mean both Device Information and Order Information.

How We Use Your Information

We use Order Information to:

  • Fulfill and manage your orders, including processing payments, arranging shipping, and sending order confirmations and shipping notifications
  • Communicate with you regarding your purchase, respond to your questions, and provide customer support
  • Screen orders for potential fraud or risk
  • Send you marketing communications about new products, promotions, or store updates (only if you have opted in — you can unsubscribe at any time)

We use Device Information to:

  • Analyze how visitors use our Site so we can improve layout, content, and user experience
  • Measure the effectiveness of our marketing and advertising campaigns
  • Monitor Site performance and troubleshoot technical issues

Sharing Your Information

We do not sell, rent, or trade your Personal Information. We share your information only with trusted third-party service providers who assist us in operating our business, including:

  • Shopify — our e-commerce platform that powers the online store, processes orders, and handles checkout. You can learn more about how Shopify uses your information at https://www.shopify.com/legal/privacy
  • USPS — our shipping carrier, which receives your shipping address to deliver your order
  • Analytics providers — such as Google Analytics, which help us understand how customers use our Site. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout
  • Email service providers — to send order confirmations, shipping updates, and marketing emails you have opted into

We may also disclose your Personal Information if required to do so by law, in response to a subpoena, court order, or other lawful government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Cookies

Cookies are small data files stored on your device when you visit our Site. We use cookies to remember items in your shopping cart, understand your browsing preferences, and improve your overall experience. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our Site, such as the shopping cart and checkout process.

Data Retention

We retain your Order Information in our records for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, accounting, legal compliance, and dispute resolution. If you would like us to delete your Personal Information, please email us and we will process your request, subject to any legal obligations that require us to retain certain data.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your Personal Information:

California Residents (CCPA/CPRA) — You have the right to know what personal information we collect and how it is used, to request deletion of your personal information, to opt out of the sale of personal information (we do not sell your data), and to not be discriminated against for exercising your privacy rights. To submit a request, contact us at hello@tistella.com.

Other U.S. States — If you reside in a state with consumer privacy legislation (such as Virginia, Colorado, Connecticut, or others), you may have similar rights to access, correct, delete, or opt out of certain processing of your personal information. Please contact us to exercise these rights.

We will respond to all verified privacy requests within 45 days.

Third-Party Links

Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party site you visit.

Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Security

We take reasonable administrative, technical, and physical measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. Although we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

TISTELLA Email: hello@tistella.com Address: 6997 Riverside Dr, Chino, CA 91710, United States