Terms of service
Terms of Service
Last updated: April 8, 2026
Overview
These Terms of Service ("Terms") govern your access to and use of the website located at tistella.com (the "Site") and all products, services, and content offered by TISTELLA ("we," "us," or "our"). By accessing or using any part of the Site, or by purchasing any product from us, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions set forth here, you may not access the Site or use any of our services.
These Terms apply to all users of the Site, including without limitation users who are browsers, customers, and contributors of content. Any new features, tools, or services added to the Site shall also be subject to these Terms.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 — Eligibility
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this Site. You may not use our products or services for any illegal or unauthorized purpose, nor may you, in the use of the Site, violate any laws in your jurisdiction, including but not limited to copyright laws. A breach or violation of any of these Terms will result in immediate termination of your access to our services.
Section 2 — Products and Pricing
All products are subject to availability. We reserve the right to limit the quantities of any products we offer, to discontinue any product at any time, and to refuse service to anyone for any reason at any time.
Prices for our products are subject to change without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service. Product colors and finishes may vary slightly from what appears on your screen due to monitor settings, lighting in product photography, and the nature of metallic and PVD-coated surfaces.
We have made every effort to display as accurately as possible the colors and images of our products. We do not guarantee that your device's display of any color will be accurate.
Section 3 — Accuracy of Information
We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.
Section 4 — Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
Section 5 — Order Confirmation
Placing an order on our Site constitutes an offer to purchase. All orders are subject to acceptance by us. We may choose not to accept your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.
Section 6 — Shipping and Delivery
Please refer to our Shipping Policy for full details regarding processing times, delivery estimates, shipping restrictions, and our policies regarding lost or delayed packages. By placing an order, you agree to the terms outlined in our Shipping Policy.
Section 7 — Returns, Exchanges, and Refunds
Please refer to our Return & Exchange Policy for full details regarding our return window, eligible items, refund methods, quality guarantee, and the process for initiating a return or exchange. By placing an order, you agree to the terms outlined in our Return & Exchange Policy.
Section 8 — Intellectual Property
All content on this Site — including but not limited to text, graphics, logos, icons, images, product photography, product descriptions, page layouts, and software — is the property of TISTELLA or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any content from this Site without our express prior written permission, except for temporary copies made as part of normal web browsing. Unauthorized use of any content on this Site may violate copyright, trademark, and other applicable laws and could result in legal action.
The TISTELLA name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of TISTELLA. You may not use such marks without our prior written permission.
Section 9 — User-Generated Content
If you submit reviews, comments, photos, suggestions, ideas, or other materials to us — whether through our Site, social media, email, or any other channel — you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any content that you forward to us. We are under no obligation to maintain any submissions in confidence, to pay compensation for any submissions, or to respond to any submissions.
You represent and warrant that your submissions do not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights, and that your submissions do not contain defamatory, unlawful, abusive, or obscene material.
Section 10 — Third-Party Links and Services
Our Site may contain links to third-party websites or services that are not owned or controlled by TISTELLA. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that TISTELLA shall not be liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any third-party websites.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.
Section 11 — Personal Information
Your submission of personal information through the Site is governed by our Privacy Policy. By using our Site, you consent to the collection and use of your information as described in our Privacy Policy.
Section 12 — Errors, Inaccuracies, and Omissions
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend, or clarify information on the Site except as required by law.
Section 13 — Prohibited Uses
In addition to other prohibitions as set forth in these Terms, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state, or local regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site. We reserve the right to terminate your use of the Site for violating any of these prohibited uses.
Section 14 — Disclaimer of Warranties
The Site and all products and services delivered to you through the Site are provided "as is" and "as available" without any representations, warranties, or conditions of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee, represent, or warrant that your use of our Site will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the Site will be accurate or reliable. You agree that from time to time we may remove the Site for indefinite periods of time or cancel the Site at any time, without notice to you.
Section 15 — Limitation of Liability
In no case shall TISTELLA, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Site or any products procured using the Site, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.
Section 16 — Indemnification
You agree to indemnify, defend, and hold harmless TISTELLA and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
Section 17 — Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.
Section 18 — Entire Agreement
These Terms and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us, and govern your use of the Site, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Section 19 — Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
Section 20 — Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes. The most current version of the Terms can always be reviewed on this page.
Section 21 — Contact Information
Questions about these Terms of Service should be sent to:
TISTELLA Email: hello@tistella.com Address: 6997 Riverside Dr, Chino, CA 91710, United States